Terms of Service
Effective Date: [Pending attorney review — to be set before general availability]
PLEASE READ THESE TERMS CAREFULLY. SECTION 14 CONTAINS A BINDING ARBITRATION CLAUSE AND CLASS-ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS.
1. Agreement and Eligibility
These Terms of Service (“Terms”) govern your access to and use of the Asolo platform operated by Grantley Holdings LLC d/b/a Asolo (“Asolo,” “we,” “us,” “our”). By creating an account or using Asolo, you agree to these Terms.
Eligibility. Asolo is a professional tool for licensed attorneys and their authorized firm staff in the United States. By registering, you represent that: (a) you are a licensed attorney or are acting under the direct supervision of a licensed attorney at your firm; (b) you are at least 18 years old; and (c) your use of Asolo will comply with applicable professional responsibility rules and all applicable laws.
Asolo is not a consumer product. It is not for use by unrepresented clients, law students, or members of the general public acting independently.
2. Account and Security
You are responsible for all activity that occurs under your account.
- Provide accurate and complete registration information.
- Maintain the confidentiality of your password and access credentials.
- Notify Asolo immediately at legal@asolo.ai if you suspect unauthorized access.
- Not share account credentials with persons outside your firm or with non-authorized staff.
Asolo is not liable for losses arising from unauthorized account access where you failed to maintain credential confidentiality.
3. Subscription, Billing, Auto-Renewal, and Cancellation
Subscription Plans
Asolo offers monthly and annual subscription plans at the Solo, Professional, and Firm tiers. All fees are stated in US dollars and are exclusive of applicable taxes.
Auto-Renewal Disclosure
Subscriptions automatically renew at the end of each billing period (monthly or annual) unless cancelled before the renewal date. By subscribing, you authorize Asolo to charge your payment method on file through Stripe for each renewal period at the then-current subscription price.
Cancellation
You may cancel at any time from your billing dashboard. Cancellation takes effect at the end of the current billing period; you retain access through the period you have already paid for. Asolo does not provide pro-rated refunds for unused portions of a billing period, except where required by applicable law.
Price Changes
Asolo may change subscription prices upon 30 days' written notice. Continued use after the effective date of a price change constitutes acceptance of the new pricing. Annual subscribers are not subject to mid-term price changes during their current annual term.
Firm Tier — Seat Count
The Firm tier is priced per seat. You select the seat count at checkout. Seat count adjustments take effect at the next renewal date.
14-Day Trial
New accounts receive a 14-day trial period. A payment method is required before the trial ends. No charge is incurred if you cancel before the trial expires.
4. Acceptable Use
You agree not to:
- Use Asolo for any unlawful purpose or in violation of applicable professional responsibility rules.
- Reverse engineer, decompile, or attempt to extract Asolo's source code or trade secrets.
- Introduce malicious code, conduct denial-of-service attacks, or interfere with platform security or availability.
- Deceive clients about AI involvement in work product — attorneys must comply with applicable disclosure obligations under ABA Formal Opinion 512 and applicable state bar guidance.
- Sublicense or resell access to Asolo without Asolo's prior written authorization.
- Use automated means to scrape or extract data from the platform beyond your own authorized data exports.
- Upload or transmit content that violates applicable law or third-party rights.
- Impersonate any person or entity, or misrepresent your affiliation with a firm.
5. Attorney Supervision; No Legal Advice by Asolo
Asolo is an AI-assisted supervised tool. Asolo does not practice law, provide legal advice, or create an attorney-client relationship with you or your clients.
You, as the attorney of record, are solely responsible for:
- Reviewing all AI-generated outputs before use, delivery to clients, or filing.
- All legal advice given to your clients.
- The accuracy and completeness of any documents or analyses derived from Asolo outputs.
- Compliance with applicable professional responsibility rules, including ABA Model Rules 1.1, 1.6, and 5.3, and any applicable state bar guidance.
- Disclosing AI involvement to clients where required by applicable rules.
Nothing in these Terms or in Asolo's outputs constitutes legal advice, legal analysis, or a guarantee of any legal outcome.
ABA Model Rule 1.1 — Competence
Comment 8 to Model Rule 1.1 requires attorneys to keep abreast of changes in the law and its practice, including the benefits and risks of relevant technology. By using Asolo, you represent that you have exercised the professional competence required to evaluate and supervise AI-assisted tools in your practice context.
ABA Model Rule 1.6 — Confidentiality
Rule 1.6 requires attorneys to make reasonable efforts to prevent inadvertent disclosure of client information when using cloud-based services. You are responsible for assessing whether Asolo's safeguards satisfy your obligations under Rule 1.6 and applicable state rules. Asolo's confidentiality safeguards are described in the Privacy Policy.
ABA Model Rule 5.3 — Supervision of Non-Lawyer Assistance
Rule 5.3 requires attorneys to supervise non-lawyer assistants, including AI tools. You are responsible for supervising Asolo's AI-generated outputs as you would supervise work product from a non-lawyer assistant. Asolo requires attorney review before outputs are used or delivered to clients; you remain responsible for this supervision function.
ABA Formal Opinion 512 (July 2024) — Generative AI
ABA FO 512 addresses attorney obligations when using generative AI: competence, confidentiality, communication with clients about AI use, supervision of AI outputs, and fee considerations. You are responsible for understanding ABA FO 512 and any applicable state bar guidance and for satisfying your obligations thereunder. Asolo is designed to support — not guarantee — compliance with these obligations.
6. AI Limitations and Accuracy
AI-generated outputs may be inaccurate, incomplete, outdated, or reflect limitations or biases inherent in the underlying model. Asolo does not warrant the accuracy, completeness, currency, or fitness for purpose of any AI-generated content. Source citations provided with AI outputs are intended to support attorney verification, not to substitute for it.
You should independently verify all AI-generated legal content before relying on it or providing it to clients.
7. Confidentiality and Privilege
Asolo processes attorney-client privileged and work-product-protected information as your data processor. You are responsible for ensuring that your use of Asolo is consistent with your obligations under ABA Model Rule 1.6 and applicable state confidentiality rules.
You are solely responsible for assessing the privilege implications of sharing client data with a cloud-based AI platform and for advising clients accordingly. Asolo does not provide legal analysis of privilege issues.
8. Third-Party Integrations
Asolo connects to third-party services (Google Workspace, Microsoft 365, Clio, MyCase, PracticePanther, Smokeball, DocuSign, Dropbox, NetDocuments, Zoom via Recall.ai) at your direction. These third-party services are governed by their own terms of service and privacy policies. Asolo is not responsible for: third-party service outages or API changes; unauthorized access to third-party accounts not caused by Asolo; or the accuracy of data returned by third-party APIs.
9. Intellectual Property
Asolo retains all rights in the Asolo platform, including its software, branding, documentation, and underlying technology. You retain all rights in your data, including client data, documents, and work product generated with AI assistance through the platform.
You grant Asolo a limited, non-exclusive license to process your data solely to provide the Asolo platform service as described in the Privacy Policy.
10. Disclaimers
THE ASOLO PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ASOLO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES. AI-GENERATED OUTPUTS ARE PROVIDED WITHOUT WARRANTY OF ACCURACY, COMPLETENESS, OR FITNESS FOR LEGAL USE.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ASOLO'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE ASOLO PLATFORM SHALL NOT EXCEED THE AGGREGATE AMOUNT YOU PAID TO ASOLO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
IN NO EVENT SHALL ASOLO BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF ASOLO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow limitations on consequential damages; in those jurisdictions, the limitation shall apply to the maximum extent permitted by law.
12. Indemnification
You agree to indemnify, defend, and hold harmless Asolo, its officers, directors, employees, and contractors from and against any claims, liabilities, damages, judgments, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of Asolo in violation of these Terms; (b) your provision of legal services to your clients; (c) your violation of applicable professional responsibility rules; or (d) any claim by a third party arising from your use of AI-generated outputs without adequate attorney review.
13. Suspension and Termination
Asolo may suspend or terminate your access immediately if: (a) you breach these Terms materially and fail to cure within 5 business days of notice; (b) Asolo reasonably believes your account is being used fraudulently, to harm other users, or to violate applicable law; or (c) required by applicable law or court order.
You may terminate your account at any time from account settings or by contacting legal@asolo.ai. Upon termination, your data is retained for 30 days for export, then purged, as described in the Privacy Policy.
14. Binding Arbitration and Class-Action Waiver (United States)
This section affects your legal rights. Please read it carefully.
Informal Resolution
Before initiating arbitration, you agree to contact Asolo at legal@asolo.ai and attempt to resolve any dispute informally for at least 30 days. Most disputes can be resolved without arbitration.
Binding Arbitration
If informal resolution fails, any dispute, claim, or controversy arising from or relating to these Terms or your use of Asolo shall be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except as set forth below. The arbitration shall take place in [CITY, STATE — to be confirmed by counsel].
Class-Action Waiver
YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT, CLASS ARBITRATION, OR REPRESENTATIVE ACTION AGAINST ASOLO. DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY.
Exceptions
This arbitration clause does not apply to: (a) claims for injunctive or equitable relief to prevent unauthorized use of Asolo's intellectual property; or (b) claims that applicable law requires to be brought in a court of competent jurisdiction.
Opt-Out
You may opt out of this arbitration clause by notifying Asolo in writing at legal@asolo.ai within 30 days of first accepting these Terms. An opt-out does not affect any other provision of these Terms.
15. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles, except to the extent pre-empted by applicable federal law.
16. General Provisions
- Entire Agreement: These Terms, together with the Privacy Policy and any applicable DPA, constitute the entire agreement between you and Asolo regarding the platform.
- Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
- No Waiver: Asolo's failure to enforce any provision of these Terms is not a waiver of Asolo's right to enforce it in the future.
- Assignment: You may not assign these Terms without Asolo's prior written consent. Asolo may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
17. Changes to These Terms
Asolo may update these Terms. We will provide at least 30 days' notice by email before material changes take effect. Continued use of the Asolo platform after the effective date of updated Terms constitutes acceptance of the changes.
Contact: legal@asolo.ai
Asolo / Grantley Holdings LLC